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Customer: “No, but where am I?” Me: “You’re in [Department Store].” Customer: “Ugh, you don’t know anything!” The customer storms off, but they probably didn’t know where to.
When I worked at a now-closed craft store, we offered classes for multiple types of crafting, including food crafting. This class was basically just getting people started in cake decorating, helping them learn basic techniques with piping out frosting and icing embellishments. It was probably one of our more popular classes. But then the instructor for the class passed away unexpectedly. We had to call people and inform them that due to unforeseen circumstances, the class was cancelled and that we were looking for a new instructor, but we couldn’t tell them when we’d be holding that class again. Everyone was understanding, even without the knowledge that the instructor had passed.
Fast forward a few months, and we receive a phone call. I’m able to hear my coworker’s side, and she tells me the caller’s side afterwards.
Coworker: “Good afternoon, thank you for calling (store), what can I help you with this afternoon?”
Caller: “I’d like to sign up for a class, but I can’t see any dates for it on your website.”