L’Oréal China and Alibaba Cloud Collaborate on AI Innovation
L’Oréal China and Alibaba Cloud, the digital technology arm of Alibaba Group, announced a strategic partnership to implement full-stack AI solutions across various business areas. This collaboration targets enhancements in intelligent customer service, marketing, AI agents, and research and innovation.
Enhancing Consumer Experience with Qwen AI
Utilizing Alibaba Cloud’s advanced infrastructure and Qwen-based AI capabilities, the partnership aims to improve operational efficiency and elevate consumer interactions within the beauty industry. L’Oréal China has developed an AI-powered agent application that draws on an extensive domain knowledge base to provide precise and intelligent answers for skincare practitioners and streamline communication with consumers.
Boosting Software Development Efficiency
L’Oréal China’s IT team is also adopting Alibaba Cloud’s AI coding assistant, which helps accelerate software development processes. This is part of the wider collaboration efforts to integrate AI across the company’s operations.
Deploying AI Models with Alibaba Cloud Tools
As part of the project, L’Oréal China will build, fine-tune, and deploy AI models using Qwen model families and Alibaba Cloud’s Model Studio, a comprehensive AI development platform.
“Leveraging Alibaba Cloud’s advanced infrastructure and Qwen-based AI capabilities, the collaboration aims to boost operational efficiency, elevate consumer experiences, and advance technological innovation across the beauty industry.”
Author’s summary: L’Oréal China and Alibaba Cloud partner to harness AI technology for transforming beauty industry operations, enhancing customer interactions, and accelerating innovation through advanced AI tools.